Shipping & Order Information at Lorenna Collection

At Lorenna Collection, we believe shopping for the perfect bag should be just as special as carrying it. From the moment you place your order to the day your new bag arrives at your doorstep, we’re here to make sure the process is smooth, personal, and worry-free. We’re not just delivering products—we’re delivering excitement, style, and satisfaction.

🌍 Where We Ship

We currently ship across the United States using trusted carriers like USPS, UPS, FedEx, and DHL. In-stock items are typically delivered within 6–12 business days, depending on your location. Every bag begins its journey with care and precision, so it arrives at your door just right.

💸 One Flat Shipping Rate, Wherever You Are
We keep it easy: $24.00 flat shipping fee on all international orders. No hidden costs. No last-minute surprises at checkout. Just one straightforward rate, every time.

🚚 Your Shipping Options

Standard Shipping
Delivery in 6–12 business days. Ideal for those who don’t mind a short wait and appreciate dependable delivery at an affordable rate.

Express Shipping
In a rush? Choose Express at checkout and get your order within 2–3 business days. Any additional fees will be clearly shown before you pay—no surprises, just speed.

🕒 Processing Time

Most orders are processed within 1–2 business days. If we ever expect a delay, we’ll reach out right away—because clear communication is key to a great shopping experience.

🔍 Tracking Your Order

Once your order is on its way, you’ll receive a tracking number via email. You’ll be able to follow your bag’s journey every step of the way. Transparency matters to us—and we want you to feel confident and in the loop.

💳 Shipping Costs

Shipping rates are calculated at checkout based on your selected method and the weight of your order. We work hard to keep our shipping fees competitive, so you always get excellent value along with excellent style.

📦 Multiple Shipments

If you’ve ordered more than one item and they’re being shipped from different locations, don’t worry—we’ve got it covered. You’ll receive separate tracking details for each package so you’re never left wondering.

🏠 Accurate Address Info

To make sure your order gets to you without any hiccups, please double-check your shipping address at checkout. Unfortunately, we can’t take responsibility for deliveries delayed due to incorrect address details—but we’ll always do our best to help make it right.

🚚 Our Trusted Shipping Partners

We’ve carefully selected carriers who share our commitment to fast, safe, and reliable delivery. Your bag is in good hands from the moment it leaves our facility to the moment it lands in yours.

📬 Undeliverable Packages

If for any reason your package is returned to us—whether due to an undeliverable address or another issue—we’ll contact you right away to work out a reshipment or refund. Please note that original shipping costs are non-refundable in these cases.

💌 Need Help? We're Just a Message Away

Have a question or need help with your order? Our friendly Customer Care team is ready to assist you with anything you need. Whether you’re wondering about shipping times or need help with an address change, we’re here for you.

📧 Email: lorennacollection@gmail.com.

At Lorenna Collection, we’re passionate about delivering more than just beautiful bags. We’re here to offer a shopping experience that feels personal, trustworthy, and full of joy. Thank you for choosing us—and we can't wait to send something special your way.