Returns, Exchanges & Refunds at Lorenna Collection

At Lorenna Collection, your satisfaction means the world to us. We know that shopping online can sometimes be tricky—maybe the color wasn’t quite what you expected, or something just didn’t feel right when it arrived. Whatever the reason, we’re here to make things right and ensure your experience with us is as smooth and reassuring as possible.

30-Day Return & Refund Policy

We proudly offer a 30-day Return & Refund Policy because we believe you should feel completely confident with every purchase. If something’s not quite right, you can return or exchange your item within 30 days of receiving it. Unfortunately, we’re unable to accept returns or offer refunds for purchases made more than 30 days ago.

You're Eligible for a Return or Refund If:

• We sent you the wrong item – Our mistake! We’ll fix it at no extra cost to you.

• Your item arrived damaged – If the product was harmed during shipping, just reach out and we’ll help arrange an exchange or refund.

• There’s a defect – If your bag isn’t up to the quality you expected due to a manufacturing issue, we’ll make it right.

• Tampering or concerns about integrity – Noticed something off or suspicious with the packaging or product? Let us know right away.

A Few Important Things to Know

• Changed your mind? While we understand that preferences can shift, we’re not able to accept returns or offer refunds based on a change of mind.

• Restocking Fee: All returned items are subject to a 25% restocking fee to help cover inspection, processing, and restocking costs.

• Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return gets to us safely.

• Transaction Fee: If you decide to cancel your order or request a refund, a 5% transaction fee will apply. This helps us cover non-reversible payment processing fees.

Refund Process: What to Expect

Once we receive your return, we’ll take a quick look to make sure it meets our return guidelines. We’ll send you an email letting you know we’ve got it and update you on your refund status. If approved, your refund will be sent back to your original payment method. Most refunds are processed within a few business days, depending on your bank or payment provider.

Need an Exchange?

We get it—sometimes things arrive not quite as they should. If your bag was defective or damaged and you’d prefer an exchange over a refund, just email us at lorennacollection@gmail.com. We'll walk you through the next steps and make the process easy. Please wait for our reply before sending anything back—we’ll make sure you have the right instructions.

Haven’t Seen Your Refund Yet?

If your refund hasn’t appeared after a few days, here’s what to do:

• Double-check your bank or credit card account.

• Keep in mind that processing times vary depending on your payment method.

• Still nothing? No problem—reach out to us at lorennacollection@gmail.com, and we’ll take it from there.

Sale Items

Picked up something during a sale? No worries—sale items are eligible for returns, refunds, and exchanges too, as long as they meet the 30-day return window and the conditions outlined above.

We're Here for You

We truly care about our customers, and we’re always just an email away. If you have any questions at all—or even just want to check in on the status of a return—please don’t hesitate to contact us at lorennacollection@gmail.com. We’re a small but dedicated team, and we’re always happy to help.

Thank you for choosing Lorenna Collection. Your trust means everything to us, and we’re honored to be part of your style journey.